Terms & Conditions

Welcome to Scottish Food and Hampers. By visiting this website, placing an order and/or making a purchase you accept and agree to be bound by these Terms and Conditions, the Privacy Policy and such other policies as may be shown on our website or notified to you from time to time, which together constitute the entire agreement between us. Nothing in these Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

Please read them carefully before placing your order and print a copy for future reference.

1. Orders

Occasio Commerce Limited will be under no liability for any order received until the order has been received in writing. This does not affect your statutory rights as a consumer.

2. Complaints

We endeavour to respond to all complaints within five working days. Occasio Commerce Limited undertakes to resolve all complaints within one calendar week. Occasio Commerce Limited Ltd will keep the consumer informed throughout the complaints process.

3. Guarantee of Quality

Occasio Commerce Limited guarantees that all products are of the highest quality and meet current EU legislation standards.

4. Haggis Orders

Natural Skinned Haggis:
Our suppliers of natural skinned haggis are Macsweens of Edinburgh. These products can only be delivered throughout the UK. We reserve the right to combine various weight/serving sizes to fulfil the total weight orders.

5. Guarantee of Quality:

Occasio Commerce Limited makes every effort to ensure that all products arrive in perfect condition. However, in the unlikely event of any product being delivered in 14 working days from the date of despatch (Saturdays and Sundays not included), the Purchaser should advise Occasio Commerce Limited and we will make a full refund. If any of our products arrive damaged in any form the Purchaser should advise Occasio Commerce Limited within 24 hours of receipt. In this case, Occasio Commerce Limited, depending upon our customers' preference, will arrange for the damaged product to be uplifted by DPD or their local agents and returned to Occasio Commerce Limited. Occasio Commerce Limited will either send a replacement of the product, upon confirmation that the damaged items have been returned via DPD. This does not affect your statutory rights as a consumer. Occasio Commerce Limited will not refund or part refund for perishable items within an order which is not delivered in time as a result of an incorrect address being given by a purchaser or by the recipient not being available to sign for the delivery.

6. Payment Method

Occasio Commerce Limited accepts all major credit cards and debit cards (no minimum)and uses a secure payment system via WorldPay (online) and RBS Streamline (phone payments).

7. Retention of Title

All products remain the property of Occasio Commerce Limited until goods are paid in full.

8. Responsibility of Local Tax and Value Added Tax (V.A.T.)

These are the responsibility of The Purchaser or the recipient in the country of destination.

9. Stock Levels

Our shopping cart system is operated using an inventory with stock in hand. Confirmed orders indicate the item(s) ordered are in stock. If for any reason the stock levels show an item out of stock or insufficient quantity to meet the customer's request, please contact us by the e-mail address on our website. We reserve the right to substitute an out of stock item with a similar product of the same value.

10. Force Majeure

Occasio Commerce Limited will exercise every reasonable effort to meet any quoted or despatch date. Occasio Commerce Limited shall not however be liable for any loss or damage due to delays or failures to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licences, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, failure or delay in transportation, embargoes, labour disputes, wars or riots.

11. Christmas Dispatch

Orders for Christmas delivery must be received by Occasio Commerce Limited no later than the deadlines shown on our delivery deadline page. Occasio Commerce Limited will endeavour to despatch all orders to comply with the Customers' requested delivery date. However, Occasio Commerce Limited does not accept any liability for the delay from any third party causes which results in delivery being made late.

12. Warranties

Where the goods are covered by a guarantee, the terms of such guarantee shall be deemed to be part of these conditions: copy of such guarantee is available at the Purchasers' request.

13. Insurance

Liability insurance is included.

14. Local Taxation

The Purchaser shall be liable for any local taxation or duty to be paid on receipt of the goods.

15. Law

a) Perishable Foods
Occasio Commerce Limited will not be held responsible for any illness, food poisoning from any orders which contain perishable food. Our products are all despatched in perfect condition but we cannot be held responsible for perishable items not being delivered in time and therefore the food going of date. Please do not process your order if you are not fully satisfied with this condition.

16. Payment Options

Occasio Commerce Limited accepts all major credit and debit cards and uses a secure payment system, RBS WorldPay. There is a direct link from our home page to the home page of RBS WorldPay.

17. Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with GDPR). Please read our Privacy Policy here.

18. Unwanted Goods

Customers have the right to notify Occasio Commerce Limited that they wish to cancel their order within seven working days on receipt of the goods, without giving a reason. The seven working days starts the day after receipt of the goods. If the customer exercises their right to cancel the order, Occasio Commerce Limited will make a full refund, within thirty days of cancellation irrespective as to whether the goods have been returned at that stage. The consumer has a right to a cooling-off period during which they may cancel their order for any reason. The customer in certain cases will be asked to pay for the cost of returning the goods. A full refund will then be offered to the customer, within thirty days starting from when confirmation is received that the customer has paid for the return delivery cost. A full refund is not conditional upon the goods being returned-although relevant deduction can be made, where appropriate. This clause does not apply to orders made for perishable goods. This does not affect your statutory rights as a consumer.

19. Faulty Goods

Customers are allowed a reasonable time from receipt of the goods to reject them for a full refund. Upon return of the goods Occasio Commerce Limited, a full refund plus consequential losses, which will include postage costs shall be offered to the customer.

20. Stock Items

Occasio Commerce Limited reserves the right to replace any product with a similarly priced product. We also reserve the right to supply products of different weights to those advertised on our website, provided that the customer receives an equal weight of products ordered. All products advertised are subject to availability and we reserve the right to substitute any product or hamper item with an identical product made by a different company.

21. Sale of Alcohol

The customer must be of legal age to purchase alcohol. This iOccasio Commerce Limited  is in compliance with any and all applicable laws and shipping regulations in carrying out the transaction.